You can request your order’s cancellation from the seller by visiting your Dashboard or the internal messaging system or submit a ticket rest resolution center. Open a ticket and support with overlook the request submit a ticket
On the next page, select ask the seller to cancel this order. Choose one of the reasons from the list, and click continue.
After selecting the dispute reason from the choices provided, you will also have the option to explain why you’re submitting the request. Once you’re done, click Send.
Your comments will be submitted and sent to your seller. They will have 48 hours to accept or decline. You can view your open dispute within the order page, along with the option to withdraw the dispute, if needed. If the seller fails to accept or decline the request, the order will be automatically canceled after two days.
Note: Disputes submitted through the resolution center are sent to the other party within the order page. They are not sent to Customer Support, nor are they notified of the dispute this will have to be done separately